Shipping & Delivery

We want your order to reach you safely, so you can get on with the important business of lighting a candle and settling in somewhere cosy.

UK Delivery

We currently ship throughout the United Kingdom.

Orders are usually dispatched within 1-2 working days, with delivery typically taking 2-3 working days after dispatch.

You will receive confirmation when your order has been dispatched, including tracking information where this is available.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather or other disruptions.

A note about fulfilment

Some of our products are dispatched directly from one of our trusted UK fulfilment partners rather than from us personally. This allows us to offer a wider range of carefully selected goods while keeping our small business running efficiently.

Where an order is fulfilled by a partner, your order will still have been placed directly with Heath & Haar, and we're here to help if you have any questions or problems with your delivery.

If your order contains products fulfilled from different locations, your items may arrive in separate parcels.

International Orders

We'd love to send our little piece of Scotland further afield.

At present, international shipping is available by arrangement. If you're outside the UK and would like to place an order, please get in touch with us before purchasing and we'll be happy to confirm whether we can ship to your country and provide a shipping quote.

Please be aware that international orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the responsibility of the customer.

Damaged or Missing Orders

We take care when preparing your order, but occasionally things happen along the way.

If your order arrives damaged, please contact us at heathhaar@gmail.com as soon as possible, ideally within 48 hours, and include photographs of the packaging and the damaged item. We'll work with you to resolve the issue.

If your order hasn't arrived within the expected delivery timeframe, please get in touch and we'll investigate this with the relevant delivery service.

Changes to Your Order

If you need to change or cancel your order, please contact us as soon as possible. We may not be able to make changes once an order has entered the dispatch process.

Nothing in this shipping policy affects your statutory rights as a consumer.

For full information about returns and cancellations, please see our Returns & Refunds Policy.